{"id":122,"date":"2026-06-08T06:14:55","date_gmt":"2026-06-08T06:14:55","guid":{"rendered":"https:\/\/mehmeez.com\/hazecbd\/?page_id=122"},"modified":"2026-06-19T07:49:48","modified_gmt":"2026-06-19T07:49:48","slug":"delivery","status":"publish","type":"page","link":"https:\/\/mehmeez.com\/hazecbd\/delivery\/","title":{"rendered":"Delivery"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a265d5b89e53&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NWQ1Yjg5ZTUzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\t\t<div class=\"haze-contact haze-contact-breadcrumb-wrap\">\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\r\n\t\t\t\t\t<a href=\"\/\">Home<\/a>\r\n\t\t\t\t\t<span class=\"breadcrumb-sep\">\/<\/span>\r\n\t\t\t\t\t<span>Delivery<\/span>\r\n\t\t\t\t<\/nav>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t[\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a265d5b89e53&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NWQ1Yjg5ZTUzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]<div class=\"haze-policy-page\"><div class=\"policy-container\"><header class=\"page-header\"><span class=\"page-eyebrow\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/><\/svg>Delivery Information<\/span><h1>Delivery information<\/h1><p class=\"page-lead\">Everything you need to know about getting your Haze CBD order to your door. UK and selected international destinations covered.<\/p><div class=\"page-meta\"><span>Last updated: <strong>20 May 2026<\/strong><\/span><span>\u00b7<\/span><span>Effective from: <strong>20 May 2026<\/strong><\/span><\/div><\/header><\/div><\/div>[\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a265d5b89e53&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NWQ1Yjg5ZTUzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]<section class=\"haze-policy-doc\"><aside class=\"doc-toc\"><div class=\"doc-toc-title\">On this page<\/div><a href=\"#delivery\">Delivery options<\/a><a href=\"#costs\">Costs &amp; thresholds<\/a><a href=\"#order\">Order cutoff &amp; times<\/a><a href=\"#discreet\">Discreet packaging<\/a><a href=\"#countries\">Countries we ship to<\/a><a href=\"#tracking\">Tracking your order<\/a><a href=\"#issues\">Delivery issues<\/a><a href=\"#orders\">Bulk &amp; trade orders<\/a><\/aside><article class=\"doc-body\"><div class=\"doc-summary\"><div class=\"doc-summary-title\">In short<\/div><p>Free UK next-day delivery on orders over <strong>\u00a319.99<\/strong>. Order by <strong>3pm Monday\u2013Friday<\/strong> for same-day dispatch. All orders shipped in plain, discreet packaging with tracking. We deliver across mainland UK and selected international destinations.<\/p>\n<\/div><h2 id=\"delivery\">Delivery options<\/h2><p>Choose the delivery method that suits you at checkout. All UK orders are dispatched from our Bradford warehouse.<\/p><div class=\"doc-table-wrap\"><table class=\"doc-table doc-table-cols-4\"><thead><tr><th>Service<\/th><th>Cost<\/th><th>Delivery time<\/th><th>Tracking<\/th><\/tr><\/thead><tbody><tr><td class=\"label\">Royal Mail 24 (Tracked)<\/td><td>\u00a32.99 \/ Free over \u00a319.99<\/td><td>1\u20132 working days<\/td><td>Yes<\/td><\/tr><tr><td class=\"label\">Royal Mail 48 (Standard)<\/td><td>\u00a31.99<\/td><td>2\u20133 working days<\/td><td>Yes<\/td><\/tr><tr><td class=\"label\">DPD Next Day (Pre-12pm)<\/td><td>\u00a35.99<\/td><td>Next working day before 12pm<\/td><td>Yes (live tracking)<\/td><\/tr><tr><td class=\"label\">DPD Next Day (Standard)<\/td><td>\u00a34.99<\/td><td>Next working day by 6pm<\/td><td>Yes (live tracking)<\/td><\/tr><tr><td class=\"label\">Click &amp; Collect<\/td><td>Free<\/td><td>Same day after 4pm (Bradford only)<\/td><td>\u2014<\/td><\/tr><\/tbody><\/table><\/div><div class=\"doc-table-note\"><p>Delivery prices and services\u00a0<span class=\"tag tag-verify\">verify with shipping team before launch<\/span>\u00a0\u2014 confirm Royal Mail \/ DPD pricing and any business account discounts.<\/p><\/div><h2 id=\"costs\">Costs &amp; the \u00a319.99 free delivery threshold<\/h2><p>Free standard UK delivery is automatically applied when your order subtotal reaches\u00a0<strong>\u00a319.99<\/strong>\u00a0(before any discount codes are applied). For most of our products, a single bottle of CBD oil or 2-pack of vape pens crosses this threshold.<\/p>\n<p>If your basket is below \u00a319.99, standard delivery costs\u00a0<strong>\u00a32.99<\/strong>\u00a0for Royal Mail 24 Tracked. Express delivery (DPD Next Day) is available at an additional cost regardless of order value.<\/p>\n<div class=\"callout callout-info\">\n<div class=\"callout-title\">Multi-buy discount applies first<\/div>\n<p>Multi-buy discounts (e.g. Buy 2 for \u00a327.99) apply to the order subtotal before the \u00a319.99 threshold is calculated. If your discounted total falls below \u00a319.99, standard delivery will be charged at \u00a32.99.<\/p>\n<\/div>\n<h2 id=\"order\">Order cutoff &amp; dispatch times<\/h2><p>We dispatch orders\u00a0<strong>Monday to Friday, excluding UK public holidays<\/strong>. Our cutoff time for same-day dispatch is\u00a0<strong>3:00pm GMT<\/strong>.<\/p>\n<ul>\n<li><strong>Orders placed before 3pm Monday\u2013Friday<\/strong>\u00a0are dispatched the same working day<\/li>\n<li><strong>Orders placed after 3pm or on weekends<\/strong>\u00a0are dispatched the next working day<\/li>\n<li><strong>Orders placed on UK bank holidays<\/strong>\u00a0are dispatched on the next regular working day<\/li>\n<\/ul>\n<p>Royal Mail 24 typically delivers within 1\u20132 working days from dispatch. DPD Next Day delivers the next working day from dispatch. Note: &#8220;working days&#8221; exclude weekends and bank holidays.<\/p>\n<h3>Christmas &amp; peak periods<\/h3>\n<p>Around Christmas and Black Friday, delivery times can be longer due to Royal Mail and DPD network volumes. We publish updated cutoff dates on this page in the run-up to each peak period.\u00a0<span class=\"tag tag-verify\">populate with specific dates closer to peak<\/span><\/p>\n<h2 id=\"discreet\">Discreet packaging<\/h2><p>All Haze CBD orders are shipped in\u00a0<strong>plain, unbranded outer packaging<\/strong>. The exterior of your parcel contains no reference to CBD, vaping, or our brand name. The sender address shows\u00a0<strong>HAZE CBD, Bradford<\/strong>\u00a0or our dispatch courier service \u2014 not the product category.<\/p>\n<p>Inside the outer packaging, your products are presented in their standard branded packaging.<\/p>\n<p>If you&#8217;d like additional discretion (for example, gift orders or shared delivery addresses), you can leave a note at checkout and we&#8217;ll do our best to accommodate.<\/p>\n<h2 id=\"countries\">Countries we ship to<\/h2><p>We currently ship to:<\/p>\n<h3>UK &amp; Channel Islands<\/h3>\n<ul>\n<li>England, Scotland, Wales, Northern Ireland \u2014 full service<\/li>\n<li>Jersey, Guernsey, Isle of Man \u2014 Royal Mail tracked, 2\u20134 working days<\/li>\n<\/ul>\n<h3>International<\/h3>\n<p>International CBD shipping is restricted by destination country regulations. We currently ship to:<\/p>\n<ul>\n<li><strong>EU countries<\/strong>:\u00a0<span class=\"tag tag-verify\">verify list of permitted EU countries with shipping team<\/span><\/li>\n<li><strong>Other destinations<\/strong>:\u00a0<span class=\"tag tag-verify\">verify<\/span><\/li>\n<\/ul>\n<div class=\"callout callout-warn\">\n<div class=\"callout-title\">Customs &amp; import duties<\/div>\n<p>International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These are the responsibility of the recipient. Some countries restrict CBD imports \u2014 please check your local regulations before ordering.<\/p>\n<\/div>\n<h2 id=\"tracking\">Tracking your order<\/h2><p>Once your order is dispatched, you&#8217;ll receive a confirmation email containing:<\/p>\n<ul>\n<li>Your tracking number<\/li>\n<li>A link to the courier&#8217;s tracking portal (Royal Mail or DPD)<\/li>\n<li>Estimated delivery date<\/li>\n<\/ul>\n<p>If you have an account with us, you can also view tracking from your\u00a0<a href=\"\/my-account\/\">order history<\/a>.<\/p>\n<p>DPD orders include a 1-hour delivery window notification on the morning of delivery, and you can reschedule, redirect to a neighbour, or leave safe delivery instructions via the DPD app.<\/p>\n<h2 id=\"issues\">Delivery issues<\/h2><h3>My order is late<\/h3>\n<p>If your order hasn&#8217;t arrived within the expected timeframe, please first check the tracking link in your dispatch email. Royal Mail and DPD do occasionally have network delays, particularly around bank holidays.<\/p>\n<p>If 7 working days have passed since dispatch and your order still hasn&#8217;t arrived, please\u00a0<a href=\"\/contact\/\">contact us<\/a>\u00a0with your order number and we&#8217;ll investigate.<\/p>\n<h3>My order arrived damaged<\/h3>\n<p>We pack carefully but occasionally couriers cause damage in transit. If your order arrives damaged:<\/p>\n<ol>\n<li><strong>Photograph<\/strong>\u00a0the damaged outer packaging and the affected products before unpacking further<\/li>\n<li><strong>Contact us within 48 hours<\/strong>\u00a0of delivery at\u00a0<a href=\"mailto:sales@hazecbd.co.uk\">sales@hazecbd.co.uk<\/a>\u00a0or via our\u00a0<a href=\"\/contact\/\">contact form<\/a><\/li>\n<li>Include your order number and the photographs<\/li>\n<li>We&#8217;ll arrange a free replacement or refund, depending on stock<\/li>\n<\/ol>\n<h3>My order is marked as delivered but I haven&#8217;t received it<\/h3>\n<p>This occasionally happens with Royal Mail and DPD. Check:<\/p>\n<ul>\n<li>With neighbours and other household members<\/li>\n<li>Any safe drop locations you&#8217;ve previously specified<\/li>\n<li>The courier&#8217;s confirmation message \u2014 it sometimes includes a photo of the drop location<\/li>\n<\/ul>\n<p>If you still can&#8217;t locate the parcel after 24 hours,\u00a0<a href=\"\/contact\/\">contact us<\/a>\u00a0and we&#8217;ll open an investigation with the courier.<\/p>\n<h2 id=\"orders\">Bulk &amp; trade orders<\/h2><p>For wholesale orders, retail enquiries, or bulk purchases over\u00a0<strong>\u00a3500<\/strong>, please email\u00a0<a href=\"mailto:sales@hazecbd.co.uk\">sales@hazecbd.co.uk<\/a>\u00a0or call\u00a0<strong>0333 2422 723<\/strong>. We offer trade pricing, pallet delivery options, and account terms for qualifying B2B customers.<\/p>\n<div class=\"contact-cta\"><div class=\"contact-cta-icon\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg><\/div><div class=\"contact-cta-content\"><h3>Questions about your delivery?<\/h3><p>Our team is available Monday\u2013Friday 9am\u20135pm GMT.<\/p><\/div><a href=\"\/contact\/\" class=\"contact-cta-btn\">Contact us<\/a><\/div><\/article><\/section>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a265d5b89e53&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NWQ1Yjg5ZTUzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a265d5b89e53&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NWQ1Yjg5ZTUzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":7,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"predecessor-version":[{"id":298,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/122\/revisions\/298"}],"wp:attachment":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/media?parent=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}