{"id":140,"date":"2026-06-08T07:53:32","date_gmt":"2026-06-08T07:53:32","guid":{"rendered":"https:\/\/mehmeez.com\/hazecbd\/?page_id=140"},"modified":"2026-06-19T07:50:21","modified_gmt":"2026-06-19T07:50:21","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/mehmeez.com\/hazecbd\/returns-refunds-policy\/","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a2674ce8623f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NzRjZTg2MjNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\t\t<div class=\"haze-contact haze-contact-breadcrumb-wrap\">\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\r\n\t\t\t\t\t<a href=\"\/\">Home<\/a>\r\n\t\t\t\t\t<span class=\"breadcrumb-sep\">\/<\/span>\r\n\t\t\t\t\t<span>Returns<\/span>\r\n\t\t\t\t<\/nav>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t[\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a2674ce8623f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NzRjZTg2MjNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]<div class=\"haze-policy-page\"><div class=\"policy-container\"><header class=\"page-header\"><span class=\"page-eyebrow\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><\/svg>Returns Policy<\/span><h1>Returns &amp; refunds policy<\/h1><p class=\"page-lead\">Our 30-day returns process, eligibility, refund timelines, and your statutory consumer rights explained in plain English.<\/p><div class=\"page-meta\"><span>Last updated: <strong>20 May 2026<\/strong><\/span><span>\u00b7<\/span><span>Effective from: <strong>20 May 2026<\/strong><\/span><\/div><\/header><\/div><\/div>[\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a2674ce8623f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NzRjZTg2MjNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]<section class=\"haze-policy-doc\"><aside class=\"doc-toc\"><div class=\"doc-toc-title\">On this page<\/div><a href=\"#returns\">30-day returns<\/a><a href=\"#eligible\">What&#039;s eligible<\/a><a href=\"#what-not\">What&#039;s not eligible<\/a><a href=\"#steps\">How to return<\/a><a href=\"#timeline\">Refund timeline<\/a><a href=\"#damaged\">Damaged or wrong items<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#consumer\">Your consumer rights<\/a><\/aside><article class=\"doc-body\"><div class=\"doc-summary\"><div class=\"doc-summary-title\">In short<\/div><p>You have 30 days from delivery to return unopened products for a full refund. Opened or used products can&#8217;t be returned for hygiene reasons \u2014 but if anything is damaged, faulty, or not as described, we&#8217;ll sort it for free regardless of timing.<\/p>\n<\/div><h2 id=\"returns\">Our 30-day returns policy<\/h2><p>We want you to be confident in your purchase. If you change your mind, we offer a\u00a0<strong>30-day return window<\/strong>\u00a0from the day your order is delivered, applicable to unopened products in their original sealed packaging.<\/p>\n<p>This policy is in addition to your statutory consumer rights under the\u00a0<a href=\"https:\/\/www.gov.uk\/consumer-protection-rights\">UK Consumer Contracts Regulations 2013<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.gov.uk\/consumer-protection-rights\">Consumer Rights Act 2015<\/a>.<\/p>\n<h2 id=\"eligible\">What&#039;s eligible for return<\/h2><p>You can return items if they meet all of the following conditions:<\/p>\n<ul>\n<li><strong>Unopened<\/strong>\u00a0in their original, sealed packaging<\/li>\n<li><strong>Original tamper seals intact<\/strong>\u00a0(where applicable)<\/li>\n<li><strong>Within 30 days<\/strong>\u00a0of the delivery date<\/li>\n<li><strong>Accompanied by proof of purchase<\/strong>\u00a0(order number, dispatch email, or invoice)<\/li>\n<li><strong>In resalable condition<\/strong>\u00a0\u2014 no damage, scuffs, or missing components<\/li>\n<\/ul>\n<h2 id=\"what-not\">What&#039;s not eligible for return<\/h2><p>For health, safety, and hygiene reasons, the following\u00a0<strong>cannot be returned<\/strong>\u00a0once dispatched:<\/p>\n<ul>\n<li><strong>Opened products<\/strong>\u00a0of any type (CBD oil drops, vape pens, e-liquids, gummies, pods)<\/li>\n<li><strong>Products with broken tamper seals<\/strong><\/li>\n<li><strong>Used vape devices<\/strong>\u00a0or devices with consumed e-liquid<\/li>\n<li><strong>Products outside the 30-day window<\/strong><\/li>\n<li><strong>Sale or clearance items<\/strong>\u00a0marked as final sale at point of purchase<\/li>\n<li><strong>Gift cards<\/strong><\/li>\n<\/ul>\n<div class=\"callout callout-warn\">\n<div class=\"callout-title\">Why opened products can&#8217;t be returned<\/div>\n<p>CBD products are ingested or inhaled. Once a bottle is opened or a vape device is used, we can&#8217;t verify the product hasn&#8217;t been tampered with or contaminated, and we can&#8217;t legally resell it. This restriction protects all customers, not just ourselves.<\/p>\n<\/div>\n<h2 id=\"steps\">How to return an item<\/h2><ol class=\"steps\"><li><h4>Start your return online<\/h4><p>Use our self-service returns portal \u2014 enter your order number and email, choose the items you want to return, and you'll get an RMA (Return Merchandise Authorisation) number instantly. Prefer email? Send your order number to sales@hazecbd.co.uk and we'll issue an RMA manually within one working day.<\/p><\/li><li><h4>Pack the items securely<\/h4><p>Use the original packaging where possible. Include a note inside with your RMA number and order details. Make sure tamper seals are still intact.\n\n<\/p><\/li><li><h4>Send the package back<\/h4><p>Post to the return address provided in your RMA confirmation email. We recommend tracked postage \u2014 return shipping is at your cost unless the product was faulty or sent in error.\n\n<\/p><\/li><li><h4>Wait for confirmation<\/h4><p>We'll inspect the returned items within 2 working days of receipt and confirm by email. If everything's in order, we'll issue the refund.\n\n<\/p><\/li><li><h4>Receive your refund<\/h4><p>Refunds are processed to the original payment method within 5\u201310 working days of confirmation. See the timeline section below for more detail.\n\n<\/p><\/li><\/ol><h2 id=\"timeline\">Refund timeline<\/h2><div class=\"doc-table-wrap\"><table class=\"doc-table doc-table-cols-2\"><thead><tr><th>Stage<\/th><th>Timing<\/th><\/tr><\/thead><tbody><tr><td class=\"label\">Receive RMA via portal (or email if manual)<\/td><td>Instant (or within 1 working day if requested via email)<\/td><\/tr><tr><td class=\"label\">Return delivery to our Bradford warehouse<\/td><td>2\u20135 working days from posting (depending on courier)<\/td><\/tr><tr><td class=\"label\">Inspection &amp; confirmation<\/td><td>Within 2 working days of receipt<\/td><\/tr><tr><td class=\"label\">Refund issued to original payment method<\/td><td>5\u201310 working days from confirmation<\/td><\/tr><tr><td class=\"label\">Total typical turnaround<\/td><td>10\u201317 working days from posting<\/td><\/tr><\/tbody><\/table><\/div><div class=\"doc-table-note\"><p>Refund speed depends on your payment provider. Most card refunds appear within 3\u20135 working days; PayPal refunds are typically faster (1\u20132 working days); some banks can take up to 10 working days to process card refunds.<\/p><\/div><h2 id=\"damaged\">Damaged or wrong items<\/h2><p>If you&#8217;ve received\u00a0<strong>damaged, faulty, or incorrect items<\/strong>, our normal returns restrictions don&#8217;t apply. Contact us within\u00a0<strong>48 hours of delivery<\/strong>\u00a0and we&#8217;ll arrange a free replacement or full refund \u2014 including return shipping if needed.<\/p>\n<p>To help us resolve quickly, please include:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>A description of the problem<\/li>\n<li>Photographs of the damaged item and packaging (if applicable)<\/li>\n<li>Your preferred resolution (replacement or refund)<\/li>\n<\/ul>\n<h2 id=\"exchanges\">Exchanges<\/h2><p>We don&#8217;t offer direct exchanges. If you&#8217;d like a different flavour, strength, or product, please:<\/p>\n<ol>\n<li>Return the original item following the process above<\/li>\n<li>Place a new order for the item you want<\/li>\n<\/ol>\n<p>This is faster than processing an exchange because we don&#8217;t have to hold your refund pending receipt of new stock. If you need help choosing an alternative product, our team is happy to help \u2014\u00a0<a href=\"\/contact\/\">get in touch<\/a>.<\/p>\n<h2 id=\"consumer\">Your consumer rights<\/h2><p>Nothing in this returns policy affects your statutory rights as a UK consumer. Under the\u00a0<strong>Consumer Contracts Regulations 2013<\/strong>, you have the right to cancel most online purchases within\u00a0<strong>14 days of delivery<\/strong>\u00a0for any reason \u2014 though for hygiene-sensitive products like CBD, opened items are generally excluded from this right.<\/p>\n<p>Under the\u00a0<strong>Consumer Rights Act 2015<\/strong>, all products must be:<\/p>\n<ul>\n<li>Of satisfactory quality<\/li>\n<li>Fit for purpose<\/li>\n<li>As described<\/li>\n<\/ul>\n<p>If a product fails to meet these standards, you&#8217;re entitled to a repair, replacement, or refund regardless of the 30-day return window. Contact us at\u00a0<a href=\"mailto:sales@hazecbd.co.uk\">sales@hazecbd.co.uk<\/a>.<\/p>\n<p>For more information on your consumer rights, visit\u00a0<a href=\"https:\/\/www.gov.uk\/consumer-protection-rights\" target=\"_blank\" rel=\"noopener\">gov.uk\/consumer-protection-rights<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.citizensadvice.org.uk\/\" target=\"_blank\" rel=\"noopener\">Citizens Advice<\/a>.<\/p>\n<div class=\"contact-cta\"><div class=\"contact-cta-icon\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><\/svg><\/div><div class=\"contact-cta-content\"><h3>Need to start a return?<\/h3><p>Have your order number ready and our team will issue your RMA quickly.<\/p><\/div><a href=\"\/contact\/\" class=\"contact-cta-btn\">Start a Return<\/a><\/div><\/article><\/section>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a2674ce8623f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NzRjZTg2MjNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][vc_row woodmart_stretch_content=&#8221;section-stretch-content&#8221; woodmart_css_id=&#8221;6a2674ce8623f&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2YTI2NzRjZTg2MjNmIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-140","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/comments?post=140"}],"version-history":[{"count":4,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/140\/revisions"}],"predecessor-version":[{"id":299,"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/pages\/140\/revisions\/299"}],"wp:attachment":[{"href":"https:\/\/mehmeez.com\/hazecbd\/wp-json\/wp\/v2\/media?parent=140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}