We'd love to hear from you
Questions about our products, an order, or anything else? Our UK customer support team is based in Bradford and happy to help. Send us a message or use any of the contact details below — we aim to respond within one business day.
15 Whetley Lane
Bradford BD8 9EH
- Monday – Friday: 9am – 5pm
- Saturday – Sunday: Closed
- Bank Holidays: Closed
Looking for help with…
Most common questions are answered in our help pages. Have a look — you might find your answer faster than waiting on email.
Delivery
UK delivery times, tracking, free shipping thresholds, and what to do if your order is late.
View delivery info →Returns & Refunds
30-day returns, our refund process, and how to send something back if it isn't right.
View returns policy →Lab Reports
Find the certificate of analysis (COA) for every Haze CBD product batch we've ever sold.
View lab reports →General FAQ
Common questions about our CBD products, UK regulations, strength, flavour, and how to use them.
View FAQ →Quick answers to common contact questions
If yours isn't here, send us a message above and we'll get back to you.
We aim to respond to all emails and contact form messages within one business day (Monday–Friday). Messages received over the weekend or on bank holidays will be answered the next working day. For urgent order issues, calling 0333 2422 723 during support hours is usually fastest.
If your order hasn't arrived within the expected delivery window, first check the tracking link in your dispatch email. If tracking shows the parcel as delivered but you don't have it, check with neighbours and your nearest sorting office. If you still can't locate it, email sales@hazecbd.co.uk with your order number and we'll investigate with the courier on your behalf.
Our address at 15 Whetley Lane, Bradford BD8 9EH is our warehouse and office — we operate primarily as an online store and don't have a public-facing shop. If you'd like to discuss a wholesale or trade enquiry in person, please email us first to arrange an appointment.
For hygiene and safety reasons, opened CBD vape products can't be returned for a full refund unless they're faulty. If a product is faulty or arrived damaged, contact us immediately and we'll arrange a replacement or refund. Full details are on our returns policy page.
Yes. We supply CBD vape products to UK retailers, vape shops, and wellness businesses. Get in touch using the contact form above with subject "Wholesale or trade enquiry" and include details about your business, location, and the products you're interested in stocking.
Every batch of every Haze CBD product is independently lab tested by a UK-accredited third-party laboratory. Lab reports (certificates of analysis) are available on our lab reports page and linked from every product page. You can match the batch code on your product to the corresponding report.